Sustainability Metrics in Library and Information Services: A Quality Management Framework

This paper discusses the role of sustainability metrics in quality management in Library and Information Services (LIS), contributing to the ongoing debate by developing an integrated framework that offers an opportunity to measure sustainability value, influence and meaning of information services, and providing an illustrative example of LIS professionals and students discussion in Portugal. LIS assessment experience can strongly contribute to the debate around culture and development and, therefore, global sustainability. But in order to have its expertise externally recognize, the library and information community needs to integrate the sustainability perspective into the LIS performance evaluation research and practice, using new tools and outlining a meta-management assessment strategy.